North Carolina CNA Written Practice Exam

What is the function of an Ombudsman?

1. A nurse providing direct care to residents

2. A person who manages resident finances

3. A legal advocate helping residents solve complaints

4. A social worker coordinating mental health services

The correct answer is: A legal advocate helping residents solve complaints

The function of an Ombudsman is primarily to act as a legal advocate for individuals, particularly residents in long-term care facilities. This role involves addressing and resolving complaints about various aspects of care and services. An Ombudsman provides support to residents by investigating their concerns, helping them understand their rights, and facilitating communication between residents and care facilities. This advocacy is crucial for ensuring that residents receive fair treatment and that their voices are heard, empowering them in their care experiences. In contrast, the other roles involve specific functions that do not align with the broad advocacy and complaint resolution duties of an Ombudsman. For instance, the role of a nurse is focused on providing direct medical care rather than advocating for resident rights. The management of resident finances is a specialized task that does not encompass legal advocacy. Similarly, while social workers play an essential role in mental health services, they do not specifically focus on resolving complaints related to care or services provided to residents. Thus, the role of the Ombudsman is distinct in its emphasis on legal advocacy and complaint resolution within the context of long-term care settings.